My account is over £200 in credit. Can I have a refund please.

Please see: there is a link to request a refund.

Hi there @SAL1234_5678 you can indeed! We can refund you down to a minimum of about 1 month’s credit (we’d recommend leaving a little more, up to about a month and a half’s), and we’ve had some recent meter readings so that’s fine. Just let me know how much you’d like refunded, and we’ll get that sorted out for you. You can fire an email over to if you’d like to talk specific numbers, rather than putting them up on a public forum.