You promised you would not keep an uneccessarily high balance - I am £170.88 in credit?! and has been gaining for months - at what point do you opt to do something?
i would like a refund
Hey @chrischris the reason we haven’t made any suggestion is that we haven’t had a meter reading from you this year yet, so we’re not quite sure what energy has been consumed. Would you be able to submit an up to date set of meter readings so that we can see how much has been used and refund any excess?