Hello my account is in a lot of credit can I request a refund ?
Good morning Shelfy,
I don’t know about the refund but like you we have a lot of credit and what we have done is to lower the amount we pay each month to use this credit up.
The easiest way to do this is to go into your account and click on account and tariff info, scroll down to payment info and click on edit payment settings. You can then click on payment amount and reduce this to a level where you know is way under what your bill is going to be for the following months and hence reduce your amount of credit.
I hope this helps.