Refund

After today’s payment has reached my account I will be in almost £400 credit, can I ask for a refund of £300 of it back to my bank account ?

@MelS We will refund a portion of this payment and this will be with you over the next 5 days.

Awesome thanks

How come you only get a proportion I am same in £450 credit it’s my money and I want it back please

They keep a wee bit so your in credit but I would expect to get £300 back so I have £100 in credit left

How come you only get a proportion I am same in £450 credit it’s my money and I want it back please

The reason is clearly explained on this page: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-

Personally I also have a large credit and have reduced my monthly payments to an amount which should remain fairly static over the next 12 months to also cover the increased energy usage over eh winter period.