Refund

Hi bulb, I have a credit on my account. Please can I have a refund of £100. Thanks.

Hey @Liza_2802

Awesome to see you’ve built up so much credit, nice one! Providing you have submitted up-to-date meter readings and will leave at least a month’s coverage of your supply, Bulb will be happy to refund you the remaining amount.

I’ll tag one of the helpful bunch from Bulb to get this sorted for you! @“Eleanor at Bulb”

Hi there @Liza_2802 as @mitchell says we can indeed refund some of the credit in your account, down to a minimum of one month’s worth of credit in your account (though we’d recommend keeping a little more, about one and a half month’s worth). We’ll also need to make sure we have some recent meter readings, to make sure that the amount of credit in your account is actually accurate. However, we can’t really do refunds through this public forum, as I’d rather not talk specifics about money where everyone can see it. If you could email help@bulb.co.uk or give us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday, we can see about getting you some of that credit refunded