Refund

Hi
I appreciate this is a community forum and I’m posting about an account query, but I’ve sent meter readings and two emails without any response (to be fair, one was sent earlier this morning but I’m getting impatient). Could you please arrange for the refund from my account as requested? Not long until the fat guy is here and I could really use it in my bank account!
Thanks

I got hold of someone via online chat and my refund has been processed now.