Refund

Hi, how do I go about in getting a refund of my balance to my bank account?

How can I withdraw credit from my account?

If your account is in credit by more than your monthly payment amount you can email help@bulb.co.uk to ask for a refund.

A few things to check first

Make sure we have recent meter readings. If we don’t, your Bulb Account balance may not show how much energy you’ve actually used. Submit a reading before getting in touch.

We take payments for the month ahead. So you should always have a month’s worth of credit in your Bulb Account to cover next month’s statement.

Everyone tends to use more energy in winter. Your equal payments have been averaged to build credit in the summer to see you through colder months.

Hi, how do I go about in getting a refund of my balance to my bank account?

Click “Help” at the top of the page.
Type “refund” into the search box.
It’s the very first result returned.

I could give you the direct link, but hey, teach a person to fish etc.