Refund

Please refund the outstanding amount my account is in credit. Thank you

Please refund the outstanding amount my account is in credit. Thank you

Have you tried the Help page?

If you haven’t then search for the word “refund” on the Help page and it will provide you with the instructions on what to do about claiming a refund?

Hi @frida0906

If you want a refund of credit in your account, as long as you’ve submitted meter readings in the last 3 months and have at least 1 months payment in the account we can get your credit refunded to you :slight_smile:

Just let us know you want a refund by getting in touch via phone, email or chat!