Refund

Wednesday I requested a refund, I see nothings gone off my balance could you tell me how long this refund is likely to take.

Wednesday I requested a refund, I see nothings gone off my balance could you tell me how long this refund is likely to take.

Could be about 5 working days?

Wednesday I requested a refund, I see nothings gone off my balance could you tell me how long this refund is likely to take.

It’s been only 1 full working day after requesting your refund. Don’t you think you’re being a bit unrealistic in response time? Even if the refund was process immediately, it would take several days to process through the banking system. Have you also supplied up to date meter readings? If not that will delay the process.

Hi Gina, if you didn’t receive the refund, please drop us an email and we’ll look into this for you. Thanks, Maxwell