How do I get a refund to my bank account as I am in credit. Susie

Why am I not getting a response

Why am I not getting a response

You want a response within one minute?

Hi @mrssmmoore,

It can take us a little while to see posts on the forum, and it’s a great way for other community members to help each other out :slight_smile:

If you would like a refund from your account, we will need to make sure we have up to date meter readings and at least one months payment in the account.

If we have all these, all you’ll need to do is get in touch via email or phone and we can process that for you!