@“Rob at Bulb”, if someone’s currently paying by debit card, you presumably wouldn’t already have a mandate set up for them though?
I do understand why the transfer takes a few days if it’s being done by Direct Debit, but in the age of instantaneous data in which we now live, that length of time feels like an eternity and it would make sense to me that this time is clearly shown (in MyBulb) to anyone requesting a transfer.
To me, this thread is confirmation that more visibility needs to be provided to Bulb customers about what’s going on.
Do you get a confirmation when a Direct Debit payment is successful? If so, I’d personally like to see the credit still in my Bulb account until you get that confirmation.