I have just moved into a property and submitted a meter reading and photos on the day i moved in.
I now keep getting an email asking me to submit the meter readings again.
I have done this 4 times in a week - everytime I submit the readings it says “this is lower than your previous reading - please send photos and we’ll look into it”. The meter readings are not lower, they have all been higher s you would expect.
Can someone have a look into?