Request for Meter Readings

Why am I requested for meter readings when those that I gave you within 48 hours ago are displayed as the readings that I last gave you?

Hi @BillD, we ask for meter reads every 15th of the month, I can see you provided some on the 16th and these were included on the statement we sent earlier.

Would you be able to run me through exactly what’s happened in regards to requesting meter reads?