Requesting a smart meter install

not obvious how this can be achieved?

Asked previously to have a smart meter installed, but nothing has happened in 2018 so far.

What is the position, I thought this was a legal requirement for companies to carry out the switch?

Kind Regards


Hi, Ian, we’re on track to start rolling out second generation smart meters at the beginning of 2019.

The timeline has been pushed back from the original plan of January 2018 because of industry-wide software delays that have impacted all suppliers.

This software, which is commissioned by the Government, is still not functioning as it should.

Unfortunately, all energy suppliers are waiting for this software to be fully functional before installing the second generation (SMETS2) smart meters in larger volumes.

We will be in touch as soon as we can to install a smart meter for you