Response times

Just on a chat to get an update on a call I made 3 days ago. Been waiting over a hour while she has gone to get an update. How long am I expected to wait?

Just on a chat to get an update on a call I made 3 days ago. Been waiting over a hour while she has gone to get an update. How long am I expected to wait?

Definitely not a hour. An operator could be dealing with a number of customers at the same time but they should really be returning to your query much quicker than an hour. That’s just my view as a fellow customer.