Return of Balance

I moved house on the 19th July and am still waiting for the balance in my account to be returned. I notified Bulb of the pending move on the 7th of July. The time line on my login page shows that the return should have been done by the 10th August, is there any way to find out what the delay is.?

The time line on my login page shows that the return should have been done by the 10th August, is there any way to find out what the delay is.?

Yes contact the Bulb help desk, their details are on the bottom of the Help page