Rubbish supplier!

Absolutely useless! One email saying I owe £13 another saying I need to increase my payments to £264 a month that equates to £3168 per year for a small 2 bed flat!
I asked for the number of units from my first meter reading no luck!
Should have stayed with EDF

Hi @robert.180king

Sorry to hear you’ve had trouble with payments. Our suggested payments are based on historic usage figures.

I’ve looked into your account, and it seems there’s been some confusion over which readings need to be submitted for the day/night rates.

There’s been some large usage jumps as a result of this, and this is what’s confusing our system. It seems the total of the two rates has been submitted a couple of times.

I’m going to email you now to help get this all sorted for you.

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