Samsung SmartThings Energy Control - We are live today to answer your questions

Hi, my name is Chris and I work for Samsung SmartThings as a product manager.

I’ll be on the bulb forum today to speak with Bulb members about SmartThings Energy Control and answer any questions you might have. I’ll be joined by James from Chameleon Technology who provide the In Home Display that the service uses.

SmartThings Energy Control is a free app for Bulb members who have a compatible Smart Meter that lets you see and manage your energy. SmartThings works with hundreds of compatible devices allowing you control of your energy and all your devices in one place.

We’d love to answer any questions you have about SmartThings Energy Control as well as listen to any ideas you have about how we could improve the product.

Look forward to hearing from you all.


Hi everyone,

I’m James from Chameleon Technology and today I’m going to be available to talk here with the Bulb community, alongside Chris from Samsung.

Chameleon is all about smart energy - we supply Bulb members with the in-home display that allows them to understand and manage their energy use, and we provide the data via cloud services to enable Samsung SmartThings Energy Control.

Please ask me any questions you have about your in-home display and SmartThings Energy Control and I’ll help all I can. I would love to hear any feedback you have about your in-home display - what you like, what you’d like to change and what features you think we could add to the SmartThings service in the future. There will also be Bulb agents on hand to help with account specific queries.

Thank you and looking forward to hearing your questions and feedback,



Hi Simmobg,

Thanks for your post and glad to hear you are considering Bulb and SmartThings.
All IHD’s have different functionality and so only Bulb Smart Meters with a Chameleon Technology display are currently compatible with SmartThings.

Hello. why is it that the information has to be routed through an In house display? Could it not come straight from the meter?

Surely the end goal is for us to have live data on our mobiles, tablets and watches and do away with IHDs - which seem a bit obsolete already.

Also confused about the difference in the Bulb app vs Smartthings… do you just get more detailed info on smarthings?


Hi Ricky,

The data comes via the In Home Display as it has the capability to connect to WiFi, whereas your Smart Meter does not have that functionality.

We fully agree that consumers should have the choice to get this data on their phones, tablets, and more! That is one of the core aims of SmartThings.

SmartThings allows you to see up to the minute data from your In Home Display so you know exactly how much energy you are using and when. You can also compare this to your historical consumption and see the cost of your energy in real time.

If you have other connected home devices it allows you to manage it all in one place.

You can read more on the link below or ask some more questions.

Hi Simmobg,

We are always looking to improve the product. And one of the aims of today is to hear about what community members would like in the future. It sounds like you would advocate this working with more devices!

Hi Ricky, thanks very much for your question. Just to add to Chris’ answer to say why the in-home display is such an important part of providing information to Bulb members; independent research found that IHDs encouraged the highest levels of energy saving behaviour change - higher than websites or apps alone. It also makes energy information accessible to everyone in the community- not everyone has a smartphone - and everyone in the household. That’s why the government has mandated that everyone has a display along with their smart meter. By partnering with Samsung, we are able to give Bulb members an additional level of information via the SmartThings app.


Hi Simmobg,

Thank you very much for your question. In order to use the SmartThings Energy Control Service, you need to be a Bulb customer with a Chameleon Technology CAD (internet-enabled) in-home display. You can purchase a compatible In-Home Display from Bulb which will enable you to see your energy usage data on the SmartThings App and enjoy all the benefits of the service.

Hey @Chris_at_SmartThings and @James_at_Chameleon, thanks so much for joining us here on Community today and for your answers so far!

Some of our members on this thread such as @deborahcruickshank and @TonyDee were previously discussing that they were seeing an Invalid GUID error message when trying to set up their SmartThings - do you have any insight into why this happens and how this could be fixed please?

Many thanks,
Georgie :bulb:

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Hi again Ricky, just to add to why the cad-enabled IHD is so important to enabling the SmartThings Energy control service, which is that it is the only way to make live energy usage available. Without the device, usage data would typically only be available 24-48 hours after the event. The cad-enabled IHD allows the user to get their energy usage updates via the display on the device itself and also via SmartThings Energy control, if subscribed, in near real time. This then allows the user to be able to more practically use the information for energy saving behaviour change.

Hi @GeorgieS_at_Bulb,

Just catching up on that thread. One reason for the GUID not working is because the IHD is from another supplier or from an older meter type.

I will message the users and ask them to privately supply the GUID to me and we’ll check for them.

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Hi everyone. I hope you’re all well?

I’m Nick - I work alongside Chris at Samsung as a Product Executive in the Connected Living Team. We are responsible for the SmartThings app across all of Samsung’s products and services.

It’s great to see your questions and comments already coming in. I’d like to hear if anyone on the forum today has used SmartThings Energy and if they have any further ideas for improvements?

Looking forward to hearing your first thoughts!

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Hi James could you give a bit more detail on this? I feel as though this is something people claim a lot around smart tech but the public are yet to see evidence of…

Hi I signed up through smartthings ages ago and have all the bits but my IHD is stuck on ‘waiting for data’ and its just not connecting. Bulb told me to reset it 1000 times and its right by the meter I’ve done everything I can and am at the final straw. Do you know anything I can do to get it to work please

Hi MariaAnn367,

Thank you for your question. In the majority of cases, this is an error with another element of your smart metering system (your smart meter/s or communications hub), rather than your In-Home Display.

The “waiting for data” message means that there is an issue with your smart metering system and as a result, data is not being sent to your IHD. As your energy supplier, Bulb are best placed to help you with this issue, as only they have access to your smart metering system. Please note that this will not affect your energy supply or the accuracy of your bills.


Hi JackHarney
The research I refer to was conducted in 2018 by an independent body called VaasaETT, an energy research and “think tank”, on behalf of ESMIG- the European Smart Metering body. Based on analysis of 154 projects across Europe, this is the finding we refer to,
“Providing feedback via IHDs leads, according to our database, to the highest savings. This may be attributable to three main advantages of IHDs over other feedback channels: IHDs can act as a constant reminder of energy consumption, reach the entire family - unlike bills, mobile apps and web portals - and can provide additional information via different dynamic menus - unlike ambient displays.”
Further to this though, it has been found that a combination of feedback tools – like our project with Samsung where we combine the IHD and app together – provides the greatest level of energy savings.
If you’d like to chat about it further, please message us privately and our Communications team will get in touch. Thanks Jack.


Can you please let me know how to send you my GUID I have the same problem, it looks my smart meter was installed by a different supplier than bulb

I will send you a private message now.


Hi James,
I have economy 7 tariff. I see that IHD knows when the tariff changes. I have not done any work on integration with smart things ( hoping to start soon when chris sorts out my GUID problem :wink: )
Is there or will there be a chance to actually read what tariff is active, and timings when it changes, IHD tells me when the tariff is about the change,so I was hoping to my hands on that information.

It would help me with integration that at the moment it based on knowing the times( and that changes when DST kicks in)

Hi @Nick_at_SmartThings, any plans on making it easier to export our smart data as CSVs for the amateur data scientists here? :grin: