Segment.io and live chat

I’ve recently installed Pi-hole (DNS based ad/tracker blocker), and since doing so, Live Chat doesn’t work.

I’ve traced it to api.segment.io (and possibly cdn.segment.com).

Why does live chat require access to those to work?
I don’t think blocking a website used for tracking page interaction and such (as mentioned here) should be a barrier to live chat.

Hey @ryan4257, thanks for your question.

I hope the answer in the thread you’ve linked, but please let me know if there’s any aspect of the response that you’d like us to investigate further and I can raise this with the relevant team

Hi,

I do think you should raise it for investigation - live chat doesn’t work when those tracking sites are blocked, and that doesn’t seem right to me.