serial number

Hi, the serial number you have for my electricity metre is incorrect but the reading you have is correct please advise?

Hey @Loz2018 thanks for letting us know. Would you be able to drop us an email to with a photo of your meter displaying the serial number?

We’d like to get that checked out for you so we can make sure your details are up to date and accurate. If you could simply include a sentence, as you have above, explaining the situation that would be perfect,