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Hi I was just signing up n it says it’s a business address and it’s not and that you will call me but it’s a bank hol so thought I best contact you

@Rachel1985 thanks for getting in touch with us here. It might be that our system is getting confused with which meter is the right one to apply for in the national database.

If you’re able to send us an email with the pictures of your meters and your address regarding the failed application, we’ll be able to help you out.