smark meter in home display not working

I can’t add the electric on to the screen. it is only showing gas? It won’t let me update electric. Have tried everything. The engineer should of set this up for me.

@joanne74 Could you go to this link https://account.bulb.co.uk/dashboard and press the “My IHD isn’t showing energy usage” button. If you can run through those questions and let me know if they don’t help fix the issue.