Smart Gas Meter Dead

Hi, in the process of switching to bulb and my gas meter is bust so cannot get a reading (new smart meter that is giving no reading since 28/12/17). Please advise how to handle (switching from Extra Energy), I have emailed you last weekend but not heard back yet and you are asking again for the reading! Thanks!

Hi @TXG - are you still having issues with the meter? If so, take a look at this guide - ;http://community.bulb.co.uk/discussion/24/how-do-i-read-my-meter-and-submit-a-reading/p1 - that should help you out!

If that still doesn’t help, drop us a picture of the meter at hello@bulb.co.uk and we’ll try to get it sorted!