I recently moved to smart meters for my Electricity and Gas. I don’t actually use the Gas at all (zero kWh utilisation every month).
Bulb is reading my gas meter as 99,999 kWh which resulted in a £36,000 bill last month. This was manually corrected to 0 and the bill credited but I can see the same 99,999 meter reading has been recorded again this month. I’m in transition to the Smart Tariff so the bill hasn’t actually been issued for this yet but I’m expecting another £36k bill!
Can anyone from Bulb help fix this properly so I won’t have to keep requesting manual corrections?