Hi @glynn, as your IHD is restarting, I have requested a comms hub reboot, as this will re-establish the connection with your IHD and should stop it from restarting. This process should take 2-3 weeks for your IHD, but I would recommend keeping the unit turned on and plugged in in the meantime, in case this is quicker.
Hi @steve15, I can see that my colleague requested a comms hub reboot for yourself on 13 August, and that this has been successfully executed. However, it doesn’t look like this has fixed the issue.
I can see that we stopped receiving your meter readings for your electricity through successfully when you changed your meter reading preferences from daily back to monthly, so it does appear to be that this is the cause of us not being able to get these readings through.
Would I be able to change your smart meter reading intervals from monthly to daily? The reason for this is that instead of relying on the meter to push us a reading for the billing date, which can have issues, daily reads pulls a reading from the meter each day. Pulling readings is much more reliable.
Hi @fenno44, I have taken a look at your account and can see that we have all your new meter information and that you are set to half-hourly readings too, which is great. However, my system is saying that your electricity meter may not be commissioned (connected to the smart network), so I’m going to enquire with our smart team about this for you.