I have been a Bulb member since December 2019, initially on prepayment and moved to credit smart meters in March 2020.
Since then I have had two issues:
For three months running I never receive a bill on my scheduled billing date (6th). I have to specifically request one each time, and then I receive one. I should not have to request a bill! I am given a different reason each time - smart meter not communicating (it shows full signal), etc, etc. I do not believe there is any issue with the smart meter.
IHD is working and logging data but the tariff is out of date. Despite using the reset page multiple times, and queries submitted to the smart meter team, it is never followed up and never gets resolved. The IHD receives its data locally from the meters, but the tariff must be updated by Bulb - again indicating that the problem is on Bulb’s end. I am having to use the SmartThings app to even get accurate information on cost - this is the whole point of a smart meter!
Whilst I accept that smart meters have teething problems, what I am unhappy about is I am having to contact Bulb multiple times on the same issue, to be promised responses and investigations which are then seemingly ignored and never followed up.
Today is the 6th and again I have not received a statement. I do, however, get constant nagging to increase my monthly payments. How can I look to increase my monthly payments, when I have no clear visibility of my usage?
If these issues were resolved, I would be happy with Bulb, but unless these can be resolved promptly your eight limbed competitor will have to be the next option.