I had a smart meter installed over 4 months ago. The meter itself is on the ground floor in the communal cupboard, my flat is on the 2nd floor (ie over 5m away). I flagged this before getting installed and they said there would be no problem.
Engineer installed it, confirmed it was working then left.
Since then I have received monthly requests by bulb to provide manual meter readings despite the fact smart meters should do this automatically. I have sent two emails to Help@Bulb with no response (most recently on 7th November).
Please can I have someone reply to my post or email with a resolution?
I don’t want to be hit with a large bill after Christmas because the previous readings have been estimated.