Smart meter change over

Ive just switched to Bulb but my smart meter isnt registering is this correct

It’s well publicised in the news that early “SMETS1” smart meters do not work when switching supplier. You will need to begin manually submitting meter readings each month again, as you used to do.

This should change throughout 2019 as SMETS1 meters get enrolled into the DCC allowing them to communicate with other suppliers again.