This email was sent in to Bulb today, It is self explanatory. I don’t like having to post here, but it seems to be the only way I can get a response.
Sian (Bulb Help)
I have not had a response from my two previous emails, after having sent in photos as requested and querying your intended actions after the failed installation of a smart meter, (installed without the ability to take E7 readings manually) and now left in a “dumb” state. You recall I gave you the first period single reading and suggested it be split based on my historical DAY/NIGHT ratio of electricity used since I have been with Bulb.
I have taken a second reading, in readiness for my next statement due tomorrow, and I have used 1440 in this period, (2173 units, in total since the smart meter was installed). This would translate to a NIGHT reading of 665 and a day reading of 775 using a 46.2%/53.8% split for this latest period. So with a standing charge and VAT I would be expecting a charge for electricity used of around roughly, £207 showing on my next statement.
Could you please respond to my previous queries, and give me an update as to where we are at and what your intended actions are to resolve this situation?