Hi, I am currently a Bulb customer. I moved into a new build property in June 2019 and the energy supplier was Scottish Power who installed the Smart Meter. Please can you check the system to confirm? I am a wheelchair user and find it really difficult to read both my electricity and gas meters and would like a new smart meter as soon as possible so that I can read the meter using an in-house display.
I registered in July for someone to read my meters on a quarterly basis, but no one has contacted me in over a year. Due to the above, my meter readings have been estimated and I owed you a large amount of money. Please can you investigate so this does not happen again.