Smart meter display over week-end

Hi,
I’ve now got a smart meter installed for a couple of weeks and noticed that it doesn’t show anything over the week-ends. This has happened now 3 times in a row. is there any reason for this? are the servers shutting down for maintenance or another reason.

Thanks
G

Hi there,

We’ve got a new feature in the bulb account where you can fix your in home display or report it to us if that doesn’t work.

You can find the link to log in at https://account.bulb.co.uk/login

From there you just need to click ‘My IHD isn’t showing energy usage’ and run through the steps