smart meter ? hurry up!

how long until the smart meters are rolled out , your promised everyone 2018 and still waiting , if this is possible i would like to have one installed

Hi @gemmapeters123

We have been waiting for the second generation of smart meters to come out before installing meters to all our members. We’re on track to start rolling out second generation smart meters from Summer 2018. The timeline has been pushed back from the original plan of January 2018 because of industry-wide software delays that impact all suppliers.

This software, which is commissioned by the Government, is still not functioning as it should. Unfortunately, all energy suppliers are waiting for this software to be fully functional before installing second generation (SMETS2) smart meters in larger volumes.

We aren’t supplying any First Generation meters that some other suppliers have installed, because these meters only communicate with the supplier who installed them, meaning you lose the smart functions every time you switch, which we think is just too wasteful to justify!

We will be in touch with you as soon as we can to install a smart meter for you. But in the meantime, I can add you to our beta list so that we contact you if we start trialing the rollout in your area.

Your impatience, gemmapeters123, would be more justified if we were near the end of 2018, but it’s still only March!