Hi, hopefully i can get some help here regarding the IHD i have.
So i switched from British Gas to Bulb for a couple of reasons, one being that bulb were more competitive price wise and the other being the ability to view my meter details via smartthings.
I actually came across bulb initially through the smartthings app, which promised a £75 voucher (not heard any more about this) and the previously mentioned benefit of retrieving my information via the app.
Based on this i was fully under the impression Bulb would send me a new IHD with the switch that was smartthings compatible.
Surely it would be stupid to advertise such a great service to lure customers in and not provide them with the tools to achieve it?
Seems though, that was the case.
I spoke to an online chat agent (rare occasion of actually being able to get agents that are available, maybe consider employing more?) who said that bulb do not send out new IHD’s to customers that already have a smart meter, I don’t recall seeing this mentioned on signing up.
She told me that i would have to source my own compatible IHD To enable smartthings connectivity.
Not happy but, as it was the only option, i did just that.
I found myself a used Chameleon IHD3 (which is one of the options of units on the smartthings app) connected it fine to my WiFi however it does not connect to my meter.
I have submitted this info on the bulb website help section who says it will connect within 48 hours, however it hasn’t.
Can someone PLEASE point me in the right direction so i can have the smartthings functionality up and running, any help would be appreciated.
Many thanks in advance