Smart meter IHD not showing Gas. Electric not switched over on readings.

My smart meter was installed a few weeks ago, and has never shown Gas readings. I tried the reset on the website but it hasn’t worked. Indeed I’ve tried it again, so far with no success.

Furthermore my account has yet to show any readings from either meter, I’m now getting estimated readings. Electricity is still estimating readings on my old meter. While gas at least is showing readings estimated on the new meter that was reset to Zero post new smart meter.