I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i won’t have to wait long for the gas one to be installed because i have already had the job half done.
Cadent came and said there was nothing wrong with the lever and they need to be a bit stiff in case of accidentally knocking it etc. He decided to replace it with a new one anyway because it was a bit old and he was here.
I now have to wait another 3 months, November 3rd to get someone out to do the smart gas meter. I am disgusted I have to wait that long under the circumstances.
I have made 3 complaints to bulb and I am getting nowhere. Hopefully you have complained to Siemens on my behalf also. Your complaints department i have emailed do not read emails properly. I can’t access the date on my account to change it if an earlier one comes up. There is no section there for the smart install. The complaints department just keep coming back saying change the date in the app. This is getting ridiculous!