Smart Meter Installation - Engineer Failed to Attend

I’ve waited for a smart meter installation (2pm - 6pm appointment - 9th Feb). No phone call to confirm the engineer was in the area and now time’s up. Please advise how to proceed.

Best wishes,

Hey @mcolebrook Welcome to our community :wave:

We are sorry your job did not go ahead, if there was no contact here and the engineer did not follow the correct policy we will be in touch with a £30 goodwill credit as an apology.

You can rebook your meter exchange through your account if you would like but we understand you are disappointed with the no-show yesterday, we are sorry for that.

Please feel free to rebook and we will be in touch via email with the compensation within the next few weeks.

Let us know if you have any further questions.

–Carl :bulb: