I'm on a dual rate tariff, code on the bill is 805.
Meter installation date: 06 August 2019
Electricity meter: Landis+Gyr E470 Type 5424
Gas meter: Landis+Gyr G470 672 SMETS2
Comms hub: Toshiba SKU1 Cellular
IHD: Chameleon IHD6-CAD-PPMID
Software: IHD6-CAD-PPMID 1.0 CAD 1.6
Signal strength: 4 bars
IHD is also connected to home WiFi, and it shows the correct time.
Gas meter is around 5 meters from the electricity meter, through a brick cavity wall. IHD is 3 meters from electricity meter.
Comms hub LEDs labelled SW, WAN, HAN are flashing slowly. The ones labelled MESH and GAS are not flashing.
Is Bulb getting data? Not sure, looks unlikely. I’ve spoken to them and agreed they could read the meter daily, but the Dashboard energy usage page says “We don’t have enough data to draw a graph yet”. I can see my last customer readings from the old meters (two electricity readings and one gas), then on the installation date (which was three weeks ago), there are three “customer” readings - two are clearly final readings from the old dual rate meter, the next is a zero “customer” reading for electricity followed by a “smart” reading the same day of “1”. The following day there are two “smart” electricity readings of “16” and “0”. And nothing since then. There are no “smart” readings for gas at all, nor is there a final reading from the old gas meter that I can see.
I’ve been through the website process to restart the IHD several times, with no discernible results. The IHD shows only a single electricity rate, with all consumption allocated to it, and there’s no gas information at all - never has been. The Siemens engineer who installed the equipment said there was a problem with commissioning the gas side, but indicated that it would sort itself out within a few days. Fat chance.
Meter reading on the IHD continues to show just one number for electricity, presumably this is the total consumption. Tariff info in IHD reflects the dual rate daytime price.
The whole reason I’m on dual rate is that I have solar PV and I charge an electric car overnight, so normally my usage has been around 60% night and 40% day. If I’m going to be billed for it all at the day rate I’ll be rather cross.
I really wish I hadn’t agreed to have this stupid meter installed.
Bulb do not seem able to resolve this - they just say “wait for our smart tariff to be launched”.
I would suggest that you do as I have done which is to go back through your previous bills and readings and establish what percentage of your electricity was being used overnight. You can then work out what you should be being charged on split rate and compare this to what you will actually be being charged by Bulb on a single rate. Bulb will have to compensate you for the difference.
As for getting a response from Bulb by email or a resolution following a phone call well … don’t hold your breath!