I had a smart meter booked. The engineer came but the location was a few inches too high and he would not fit it. Is there an alternative?
Hey @timflood Welcome to our community
Sorry about this, our installs need to be below 8ft, anything near or over we would need to add a note for a ladder at least but some engineers may not do this. Can you confirm the height, would you say its over 8ft of the floor?
You shouldn’t put your personal details on a forum!! I’d advise you to remove them. It’s how fraudsters obtain détails and then scam you.
You also posted earlier that you were away for a week AND posted your address!!
ok thanks very much for that.
The height is 2.65m or 8ft 8 inches.
I can see this has now been raised with our metering team who will arrange the appointment and be in touch with you directly about dates.