We had a smart meter installed in August 2019. Although the electricity readings are being sent to Bulb, the Gas readings have never been sent automatically. Gas usage is not displayed on the IHD either despite being re-booted several times. I reported this in September 2019 and was told that “The smart team are looking into these issues and are working on fixes for remote commissioning” but since then I have heard nothing.
I am therefore having to submit manual gas readings, which makes a nonsense of having a smart meter. Please could you advise when this problem is likely to be resolved