Hi there. We had our smart meters installed in October and the engineer couldn’t get the gas meter to connect to the network, the electricity one works fine. We were told a fix would be available in the new year but still nothing. Any idea when this is likely to be resolved?
Hi @nickspruce, welcome back to Community
I have reached out to our Smart team about this to see what can be done about this. I’ll be back in touch with you once I’ve got a verdict from them.
Thank you. I look forward to hearing from them.