Smart Meter issue

Hi there. We had our smart meters installed in October and the engineer couldn’t get the gas meter to connect to the network, the electricity one works fine. We were told a fix would be available in the new year but still nothing. Any idea when this is likely to be resolved?

Hi @nickspruce, welcome back to Community :wave:

I have reached out to our Smart team about this to see what can be done about this. I’ll be back in touch with you once I’ve got a verdict from them.

Thank you. I look forward to hearing from them.