We had smart meters fitted on the 13th June and we are still being estimated for electricity (with the old serial number) as they have not added the new smart meter to the account. The IHD works when it feels like it and we have contacted bulb several times in regards to this issue as we cannot submit readings easily as out meter is fitted in an awful place and they would not be for the right meter also. Tried contacting bulb via the chat and it is awful. I spent nearly 30 mins waiting for replies after they asked for the account details and to be told information that i had been told twice previously.
Yes i am aware that bills will be revised once the issue is sorted but why should we continue paying over the odd estimates (nearly double what we used last month) because they cannot seem to add a meter onto the account. Repeatedly told it has been reported to the smart team of which we have never been contacted by that team and we are now 6 weeks down the line with no sign of this problem being fixed.
After a quick search it seems that 1 in 4 customers from bulb are having issues going back to january, so why continue to install them knowing the amount of issues that they were having. Anyone else having these amount of issues since having smart meters installed??