Smart meter never worked at all

my smart meter was fitted in July 2021. I have just found out from a gas engineer who was fitting a new meter that my electricity smart meter is faulty and has a constant red light. I have contacted bulb and they said to take a photo of the meter screen to show the readings. i am unable to do this because it is broken and nothing is readable! despite me emailing them dozens of times I get no response. I am in credit too. ringing them is also terrible as i am always kept waiting. i do not know what to do? i was unable to submit a reading before the price increased.

Hi Gary :wave:

Thanks for getting in touch about your smart meter issue and I am really sorry for the delay in getting back to you about this.

I can see that you have registered to switch suppliers so you may have to bring up this issue with your new provider and advise that you may need a meter replacement due to a fault.

However, if you do have any further questions please reply to this thread :point_down:

Best,
Jen :star: