There is no option on my Bulb account to request a Smart Meter - if some one could look into this please
Hi @debdebdeb and welcome to Community
I’ve had a look into your account and the reason you can’t book this in via your Bulb account is because you have a Non-smets Smart meter (NSS). Essentially previously we were unable to exchange these but for some meter set-ups we now can.
We can exchange your meters over to the newer generation of smart meters for you. I have sent you an email requesting some further information for us to book this exchange in for you.
If you have any questions please let me know.
Best,
Luke
Hi i am having the same problem could you please help me with this. I have been with bulb for almost 2 years im on pay as tou go variable
Hey @fessaliqbal We can see you are eligible and able to book.
When you access the booking page on your bulb account what comes up?
Best
Carl
Can’t install smart metre at the moment
I have the same problem. I do not have anywhere on the account page to request a smart meter. Ive checked every part of it and nothing there. The smartbot keeps directing me to the account page and there us no online chat available. How do i request a smart meter?
Hey @Rudolph
We aren’t currently able to request a smart meter for your metering set up I’m afraid. Once we have upgraded our technology the option will become available in your account.
– Robyn
Could someone please look into whether I am able to get a smart meter?
Please could you see if I can get a smart meter ? Thank you
Hello,
Would you mind looking into if this is something possible for us to have a smart meter please.
Thank you
Hi @sarahhaley89 @sausa999 and @jademaitland89 - welcome to the community if you haven’t posted before
Please follow this link to your Bulb account and it will advise whether or not we are able to book an installation for you.
– Robyn