We’re in a frustrating situation with a smart meter that has not been commissioned during installation.
I received an email from bulb offering a smart meter and I booked a smart meter installation on the 9th March for the 15th April. On the 15th April after the alloted time had passed, I was informed that the Siemens engineer would not be able to attend that day. We rescheduled another appointment for the 26th April and an engineer visited and installed the smart meters. I have no doubt that the meters were installed professionally but in the nicest way he did not seem to be very familiar and knowledgeable about the process and it took a long time after his arrival for work to get underway. We were told that it would take 24-48 hours for the in-Home display to start displaying information. The engineer did not undertake the checks that were supposed to happen after installation and so my wife was then left without hot water afterwards which isn’t great with a 3 year old and 10 month old until she found the procedures for resetting the boiler on google and got it back working.
I then contacted bulb on the 8th May as we still had nothing through on the display (still showing “waiting for current data”) and after investigating I was told that the smart meter was not commissioned properly, would require an engineer visit however there was no availability for the engineers and we would have to wait a few weeks to book a slot.
I admit that there are a number of separate issues here which are not all down to one thing but I can’t help but feel a bit let down in this situation.
The main frustration right now is the fact the smart meter has not been commissioned. Does this really require an engineer visit. Are they swapping out the unit or just going through some configuration steps that a reasonably technical and competent person could go through and follow themselves?
Surely that would save engineer time/resources as they are clearly very stretched with the smart meter rollout?