Smart meter not working - no replies to my emails

My smart meter does not seem to be working, the electricity does not show. I have sent emails, I have not received a reply, only the automated one. I tried to reset through the website, but nothing has changed over the past couple of weeks.

Hi @flora.asdf

We are sorry about the smart meter not showing electricity. There are a few fixes we can try remotely.

I will send you a direct message asking for your details so I can look into your account.

Thanks,
Mel

This issue has still not been solved. Any chance of fixing the problem? If Bulb is unable to sort it out, please let me know and I’ll find some other provider that can.