Smart meter not working within a week

We had a smart meter fitted and within a week it is not reading my wifi. I have follow the instructions in the book but it says i have no wifi when i do. I have moved to different positions but it doesn’t work

Hi @woodjulie165, firstly welcome to the Bulb community :wave:

I’m having a look into this for you, so I’ll drop you an email about this later this afternoon.