My IHD-CAD-PPMID was installed one week ago (6th August) and is still not working. As suggested in the brochure, I waited the full 48 hours to give it a chance to work. It didn’t. It just showed the same display, and going through settings to Meter information, displayed “Waiting for supply status”.
I then went online to Bulb, a day or so later, and went through the suggested procedure in the expectation that in a couple more days it would be up and running (as they suggested it would). But no! Same display and same “Waiting for supply status” under Meter information.
The unit is receiving a good wifi signal and is quite close to the outdoor meter - though I did try moving the display even closer (within less than 3 feet) - which made no difference. I have tried re-booting it a couple of times but to no effect. It just doesn’t work!!
When I was with British Gas, the IHD they supplied (old generation) worked faultlessly. I’m sure the actual Smart meter is working (at least I hope it is) but it would be nice to see the information on the in-home display.
I don’t think this is a fault with Bulb, just the meter and IHD not communicating with each other. Bad design? Unreliable brand? Faulty batch? Who knows. Certainly not very smart!!!
I have just emailed Bulb and received an automatic response saying that they usually reply within 10 working days. That’ll be two weeks in old money! Oh well, I’m guessing they are inundated with complaints so just have to be patient.