I had a Smart meter installed on 22nd November. They could not access the gas so the guy just installed the electric meter. He told me it would take 48 hours for it to show on the little smart screen thing that you plug in but its over a week and nothing. Bulb are emailing me for meter readings and i have done this for the gas but how can i give them a reading from the new meter as it has reset back to zero? I dont even know if its working or not ??