Smart Meter reading is frozen

I’ve just realised My Gas Smart Meter’s reading is Frozen at a value, which has been the same for a few months (i.e. since my last manual actual reading). I’ve emailed help@bulb.com (and received the auto-reply) but heard nothing back.

My gas bill is therefore based n purely estimated readings.

I’m moving house in 3 weeks, which escalates this issue, as i won’t be able to take an actual final reading. I would appreciate some support or guidance or advice from other who this may have happened too??

Thank!

Hi @DJN3wton

Welcome to the community page :sunny: :sun_with_face:

I am going to reply to your email and ask the smart team if they are able to get a gas read remotely from the meter.

Thanks,
Mel