I’ve just realised My Gas Smart Meter’s reading is Frozen at a value, which has been the same for a few months (i.e. since my last manual actual reading). I’ve emailed firstname.lastname@example.org (and received the auto-reply) but heard nothing back.
My gas bill is therefore based n purely estimated readings.
I’m moving house in 3 weeks, which escalates this issue, as i won’t be able to take an actual final reading. I would appreciate some support or guidance or advice from other who this may have happened too??