Smart meter reading?

Hi there, I have been asked to submit my first meter readings which is fine with my gas, but I have a smart meter for my electricity and don’t know how to find the reading as the screen is blank and only gives info on usage - any ideas?

Hi @DonnaCoughlin sometimes smart meters can be tricky to read, try to take a look at our meter read guide, it might be of help:

Otherwise, send us a photo of your meters to and we’ll be able to tell you how to get that reading off them.